This page is provided by ECRH SCALE LTD, trading as Rykivo, Company Number 15992434, Dept 5394, 196 High Road, Wood Green, London, N22 8HH, England. You can reach us through our contact page.

Cancelling an order

If you want to cancel your order before it ships, write to us as soon as possible with your order number. Once an order has shipped it can no longer be stopped, but you keep your right to cancel described below.

Right to cancel, 14 days

You have 14 days from receiving your products to cancel your purchase. Send us a clear statement through our contact page with your order number, and we will send you the return address.

You must send the products back no later than 14 days after telling us of your decision. Return costs are paid by you. Products must be returned unused, in their original condition and complete.

We refund what you paid for the returned products no later than 14 days after we receive them back, using the payment method you used for your order. If you bought a set and return only part of it, your refund is based on the price you actually paid for the returned items.

Faulty, damaged or incorrect products

If your item arrives faulty, damaged, or does not match your order, write to us with photos of the product and its packaging. We will replace it at our own cost or refund it. Your statutory rights are not affected.

Parcels returned to sender

If your order is returned to us because of an incorrect or incomplete address, or because the parcel was not collected, we send it again once, free of charge, to the correct address.

Contact us

For any question about a return or a refund, use our contact page. For delivery and tracking, see our shipping page.