Order processing

We prepare your order as quickly as we can after you place it. An address can only be changed before your order has been processed, so please write to us straight away if you spot a mistake.

Delivery options and costs

• Tracked delivery: free on every order
• Express delivery: available at checkout for a small fee

You receive a tracking number by email as soon as your order ships. You can follow your parcel at any time on our tracking page.

We deliver to the United Kingdom, the United States, Canada, Australia and New Zealand.

Delivery address

Please check that the address you give is correct and complete. If a parcel comes back to us because of an incorrect or incomplete address, or because it was not collected, we send it again once, free of charge, to the correct address.

Lost or undelivered parcels

If your parcel shows as delivered but you have not received it, or if tracking has not updated for more than 10 working days, write to us through our contact page. We open an investigation with the carrier and, if the loss is confirmed, we send your order again or refund it.

Contact us

For any question about a delivery, use our contact page. For returns and refunds, see our returns and refunds page.